Products

INTEGRAL – Customer Relationship Management

Integral-CRM is a complete package that covers both Pre and After-Sales interactions with your On the Pre-Sales side, it covers activities starting from the identification of a prospect to the Order Placement stage.

Features: Pre-Sales

• Customer Data Management
• Dealer/Channel Partner Management
• Customer Enquiries’ Tender Management
• Enquiry tracking/reminders to Sales persons
• Sales Offers/Revised Offers
• Offer follow-ups
• Tracking of interactions with the customer
• Receipt of Orders, logging and confirmation from customers
• Sales force Automation that monitors Daily customer visits, expenses, interactions and next step due
• Sales Rep. Commission

Features: After-Sales

• Installations and Warranty coverage
• Service call logging
• Engineer Deployment
• Post-Service closure reports
• Service costing and analysis
• Annual Maintenance Contract management